Dispute Policy

At Sea EventPlus, we strive to provide excellent service to all our clients. In case you encounter any issues or problems with our services, we have a clear and transparent dispute policy in place to resolve the matter promptly and fairly.

Contacting Sea EventPlus
If you have any concerns or complaints about our services, please contact us immediately. You can reach us through our website or by sending an email to [email protected]. We will respond to your inquiry as soon as possible.

Attempted Resolution
Our first priority is to resolve any disputes or issues directly with our clients. Upon receipt of a dispute or complaint, we will attempt to resolve the matter through negotiation and communication with the client. We will do our best to reach a mutually acceptable solution as quickly as possible.

Escalation to Management
If we are unable to resolve the issue with you directly, the matter will be escalated to our management team. Our management team will investigate the dispute or complaint and provide you with a resolution as soon as possible.

Alternative Dispute Resolution
If we are unable to resolve the dispute through negotiation and communication with the client or through escalation to management, we may suggest alternative dispute resolution methods such as mediation or arbitration. We will work with the client to determine the most appropriate course of action.

Legal Action
If all attempts to resolve the dispute have been exhausted and no satisfactory resolution has been reached, either party may choose to take legal action. In such cases, any legal action must be taken in accordance with the governing law stated in our Terms and Conditions.

Changes to the Dispute Policy
We reserve the right to update or modify this Dispute Policy at any time. We will provide notice of any changes to the Dispute Policy on our website.

We value our clients and are committed to resolving any disputes or issues in a prompt and fair manner. If you have any questions about our Dispute Policy or any other policies, please contact us.